Frequently Asked Questions

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Tickethub is an online platform that allows event organizers to create, promote, and sell tickets for their events. Participants can browse events and purchase tickets for various types of events including concerts, workshops, conferences, and more.
To buy a ticket, browse through the available events on our platform, select the event you’re interested in, choose your ticket category, and complete the checkout process by providing the necessary information and payment.
Refund policies are set by the Event Organizer. You will need to refer to the specific event’s refund policy or contact the Event Organizer directly to request a refund. Tickethub will only process refunds in cases where the Event Organizer fails to act or if the event is canceled.
If an event is canceled by the Event Organizer, Tickethub will refund the base ticket fee to the participants, after deducting any non-refundable processing fees. The timing and process of the refund will be determined by Tickethub.
Ticket transfer policies depend on the Event Organizer. You can contact the Event Organizer directly to inquire if transferring tickets is permitted for their event.
You can find the Event Organizer’s contact details on the event page or in the confirmation email after purchasing your ticket. You can reach out to them directly for any event-specific questions.
Yes, Tickethub complies with Indian tax regulations and collects Goods and Services Tax (GST) on ticket purchases. The tax amount will be included in your final ticket price at checkout.
If you do not receive your ticket after purchasing, first check your email’s spam or junk folder. If you still cannot find it, contact Tickethub support or the Event Organizer for assistance.
Tickethub supports a wide range of events including music concerts, conferences, webinars, workshops, sports events, and more. Event organizers can freely create and manage events through the platform.
Event Organizers can use the Tickethub platform to create events, manage ticket sales, track participants, and communicate with attendees. Organizers can also process refunds and cancellations directly through the platform.
If you no longer wish to receive promotional or marketing emails from an Event Organizer, follow the unsubscribe link in the email or contact the Event Organizer directly to opt out of further communications.
Tickethub does not store payment information. All payment transactions are processed securely through third-party payment gateways, and your payment details are not retained by us.
Tickethub takes data security seriously. We use encryption, secure payment processing, and access controls to protect your personal information. However, no system is 100% secure, so we cannot guarantee absolute security.
You may not create a link to Tickethub from another website without prior written consent from IYYANSOFT TECHNOLOGIES.
If an event is canceled by the Event Organizer, Tickethub reserves the right to charge a cancellation fee. The specific fee amount will depend on the terms agreed upon during event creation.
Tickethub holds the collected funds for 7 days after the event to handle any potential disputes or refund requests. After that, payments are released to the Event Organizer on the 8th day.
If you encounter any issues with your ticket purchase or event experience, you can reach out to Tickethub support through our contact page or directly contact the Event Organizer for event-related issues.
If you experience any technical issues while using Tickethub, please contact our support team with the details of the problem. We will work to resolve the issue as soon as possible.
Once your ticket purchase is complete, you will receive an email with the ticket details and a link to access your e-ticket. You can also log into your Tickethub account to view your tickets under the "My Tickets" section.
Tickethub is not directed toward individuals under the age of 18, and minors are not allowed to purchase tickets without appropriate parental consent. Event Organizers may have their own age restrictions for events.